Client: A global software leader with 10,000+ employees faced fragmented corporate knowledge and inefficient processes.

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Challenge:

• Employees struggled to find information across multiple sites in SharePoint and Confluence.

• The HR team spent substantial time navigating employees in using company tools and following policies, which negatively impacted company productivity.

• Copying and duplicating information in multiple sites impacted user experience, employee satisfaction and posed security risks.

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Solution:
An AI-powered assistant integrated into Microsoft Teams:

• Unified access to knowledge from multiple systems.

• Automated tasks like time-off requests and meeting room bookings.

• Ensured secure, role-based access to data.

• Scalable design allowed future feature expansion.